Please read the following information carefully and note that the following terms and conditions apply to all submission requests and orders submitted to Cheer Avenue ®.
Cheer Avenue’s terms and conditions, prices, and offered services are subject to change without notice at any time. It is your own duty to consult them before placing an order.
We first discuss with the customer, either by email or by phone in order to know his
taste and his needs. Then, our designer will propose two or three sketches to which a few
modifications can be made if need be. Once the model is finalized, the customer can move on
to getting his measurements taken.
Depending on the time of year, the deadlines may vary. Usually, once we receive the complete information of your order (including the choice of model(s) to be produced, intel on quantities per size, and reception of the deposit) a delivery date will be confirmed to you.
Any quote is free when it results from an order. Otherwise, you will be charged $ 35
per hour for designer services.
All of our uniforms are designed and manufactured in Quebec City. This gives us the power to closely follow the progress of your order and deliver it as quickly as possible.
a) Name of the organization / school, as well as its address;
b) Full billing and shipping address;
c) Telephone and fax number of the organization / school;
d) Name and contact information (email, phone (s)) of the person or people in charge;
e) Name and contact information of the person authorized to confirm the order and authorize payment;
f) Nature of the products and / or services requested;
g) Desired delivery date
After receiving these information , we will contact you to process your quote or order.
Warning: No order can be processed if information is missing.
a) Catalog models
A catalog bringing together several basic models is available on our website. The uniforms presented in the catalog are available at all times to all customers. Changes to the colors and trims will be made to make the uniform specific to your team. If more important changes are needed, the uniform becomes a creation and you will be responsible for the associated costs.
b) Uniform in creation
c) Repeated uniform
For any repeated order, a minimum of 4 uniforms is required. If the minimum quantity is not reached, a charge will be added to your invoice. We are committed to provide you a repeat as similar as possible of the uniform, but we cannot guarantee the availability of the fabrics used previously. Charges may apply if we do not have the necessary manufacturing materials in stock. Any repeat order of the same uniform will be subject to the prices in effect at the time of the order.
Your logo must be submitted to us in vector format (ai, eps).
A base fee of $ 35 / hour will be charged for the creation of your personalized logo if its design exceeds the usual creation time of approximately one hour. Cheer Avenue remains the sole owner of all logos it has created. However, you have the right to use the logo in connection with certain activities which are determined by the company, but you will need to request authorization from the company for additional activities.
b) Lettering processes
Several processes are available to you, such as screen printing, embroidery, applied lettering, Rhinestones and Rhinestuds. Prices are provided on request and depend on the design of your logo, as well as the process chosen.
The customer has 30 days after the last sketch has been sent to confirm their final choice. Passed this deadline, the sketches that Cheer Avenue created could be submitted to other customers. If there has been a proposal from your part, your drawings / photographs will be returned to you. In the event that no order is submitted, you will be charged a fee of $ 35 / hour for the time spent on creating your uniform.
The customer must send his approvals / confirmations in writing to firstname.lastname@example.org in order to avoid any possible confusion.
Please note: Any delay in confirmation or any additional delay will have a direct impact on the delivery date of your order.
a) Use our size chart
A size chart is available at www.cheeravenue.com and is based on Canadian's standard sizes. Cheer Avenue will not be held responsible if the sizes do not perfectly suit the athletes, since it is your own responsibility to match the measurements to the correct sizes. In addition, we ask that you only send clothing sizes and not athlete measurements, as we would be required to charge an additional $ 35 / hour to your account in order to proceed with the conversion. Additional fees will be charged if adjustments are made to our size chart.
b) Use a set of size samples
You can get a set of size samples for all types of clothing included within your order. If you choose this option, we will send you a set of samples similar to the model you chose in terms of cuts and materials at our expense. You will only have to assume the return cost. It is also your responsibility to return the full set of samples in good condition. Otherwise, you will be charged a fee depending on the value of the sent set. We also have the rights to request a deposit from your part before providing samples.
c) Final approval of uniform sizes and adjustments
You must confirm the sizes of all garments in writing to email@example.com. It is your duty to provide us with all of the information needed to your order, including any adjustments if needed. Any changes made after the final confirmation of the ordered sizes will be subject to additional charges.
Once we have received the complete information to your file, we will send you the submission, containing the following:
a) Models and their style numbers
b) Fabrics, colors and types of trims
c) Lettering and details
Please note: the rates listed are exclusive of applicable taxes.
e) The estimated delivery date
Note: The delivery date is not the reception date of your merchandise. It only indicates the expected end of production date, from the moment which the order can be either shipped or retrieved directly from the factory. When a correction or addition is made to the initial order, the delivery date may be postponed.
The submission must be signed by the person authorized to do so and returned to us within three working days in order to maintain your priority on our production schedule. His signature also represents a payment commitment on the customer's part.
At all times, the payment must be made by check, payable to Cheer Avenue ®. An invoice is payable upon its receipt. Monthly interest of 2.5% applies to all unpaid accounts after 30 days. Any account more than 90 days overdue will be sent to Dixon Collection Agency.
For all new customers, a monetary deposit covering 50% of the total amount of the order is required before proceeding with production.
For an active customer, a monetary deposit covering 50% of the total amount of the order is required before the production of an order totaling $ 2,000 or more before taxes.
For any cancellation received after your order has gone into production, the costs already incurred will be charged to you. For a partial cancellation of your order, you will be charged a certain fee depending on the quantity and the nature of the cancellation. For a total cancellation, the deposit will be kept in full and will be used to cover the costs related to your order.
Regular delivery times are between 6 and 8 weeks from the date on which all the conditions (signature of the submission, monetary deposit, order details) are met for production start-up. The times may vary depending on the nature of your order, its size, as well as the demand based on the current period. The order can either be shipped to the costumer or be retrieved by the customer directly from the factory. For orders resulting in less than $ 2,000, we require its full payment before proceeding with shipping. As soon as the order leaves the factory, its charge becomes the costumer's full responsibility. You can also take care of the transport through your own carrier in order to benefit from preferential rates.
All costs related to transport are the responsibility of the customer and are in additional to the initial cost.
We commit ourselves, as best as possible, to provide all our clients with uniforms that are as similar as possible to the sketch proposed by your institution/team or created by our personal designer. If we are unable to meet this commitment, we will contact you in order to reach a joint agreement.
1) The seams of the uniforms are guaranteed for one year. We are not responsible for ripped uniforms.
2) Metallic fabrics (holograms / laminates) are not guaranteed against any fading or loss of shine.
3) We cannot guarantee that Rhine stones or any other material applied with glue will remain in place, except when the defect comes from the manufacturer.
4) Training uniforms are not covered by warranty unless they have major defects for which we are responsible.
5) The color of a fabric may differ slightly from one order to another, depending on the batch in which it was dyed. Therefore, we cannot guarantee the accuracy of the shade of any fabric from one order to another.
6) Competition uniforms are designed specifically for its limited use during competitions and shows. Therefore, we can't be held responsible for an athlete's excessive use of its uniform which can cause premature wear of the garment.
7) We cannot, in any case, guarantee the availability of a fabric.
You have fourteen (14) days, starting from the shipment's date, to make a complaint if the order is unsatisfactory for reasons such as: inaccurate quantities and stained or damaged products. Once the fourteen (14) days deadline has passed, no complaint will be accepted.
Caution: Before filing a claim, you must ensure that you have followed the care instructions found inside the garments. Garments with stains caused by other garments are not covered by our return or exchange policy.
When personal information is collected, it is only used for the following purposes:
1) In order to promote exchanges between the customer and our company, as well as our partners, who will only be provided with your information when necessary.
2) Your information will be included to our mailing list for advertising and information purposes.
3) Your information may be used for survey, research, evaluation and polling purposes.
4) If you wish to make changes to your personal information, you must send your written request to firstname.lastname@example.org.
When a partnership is entered into with Cheer Avenue ®, you acknowledge having received the above information and agree that your personal information provided to Cheer Avenue will be used for the purposes described above. This acceptance includes any authorization provided for by the laws relating to the protection of personal information and privacy in force in Quebec and Canada.
You can request the removal of your name from our company's mailing list by submitting a written request to email@example.com. We will keep the personal information in your file for as long as necessary for the purposes mentioned above.
You are responsible for the accuracy of all information contained in your file. You are also responsible for informing us, as quickly as possible, of any changes to the information included in your file in order to avoid any error or confusion when shipping a package, billing or otherwise.
Note that we keep each file for a period of 5 years.
670 route Marie-Victorin
Lévis, Qc G7A 3P9
2829 boulevard Masson
Québec, Qc G1P 1J7
Friday : 6h pm to 9h pm
Saturday and Sunday : 12h to 4h pm